Legal information — Luckyjoywave

This page outlines our legal terms for car rental services in Australia including consumer rights under the Australian Consumer Law (ACL), liability limits, privacy summary and how to submit complaints.

Business: Luckyjoywave Pty Ltd • ABN: 12 345 678 901 • 87 Collins Street, Melbourne VIC 3000 • Phone: +61 478 931 256

Australian Consumer Law (ACL)

Our services are supplied in Australia and protected by the ACL. You have consumer guarantees including repair, replacement or refund for major failures. These guarantees are in addition to any rights under our Terms.

For more information on your ACL rights visit the Australian Competition & Consumer Commission (ACCC) and our Privacy Policy.

Terms & Conditions — key points

Bookings require valid ID and payment. Prices include GST where applicable. One-way hires may incur relocation fees. Full terms are in our rental agreement provided at pick-up.

You are liable for damage not covered by insurance or excess. We may take a security bond at collection and hold it until inspection post-return. Insurance options and excess details are in the booking flow.

Cancellations made within the specified free-cancellation window receive a full refund. Refunds will be processed minus any third-party fees. See our Refunds & Fees table below for common scenarios.

Refunds & Fees (common cases)

Scenario	Customer Outcome	Notes
Cancellation within free window	Full refund	Excludes third-party card fees
Late cancellation	Partial refund	May incur 10–30% fee
***-show	*** refund	Subject to terms

Liability & limitation

Except for non-excludable statutory rights (e.g., under ACL), Luckyjoywave limits liability for loss or damage arising from your use of our vehicles and services to the extent permitted by law. We maintain public liability and compulsory motor insurance as required in Australia.

Privacy summary

We collect contact and driver information to process bookings and comply with legal obligations. Our full Privacy Policy describes what we collect, why, how long we keep data, and how you can access or correct information.

Read the full policy: Privacy Policy.

Complaints & dispute resolution

If you have a complaint about our services, please submit the form and allow up to 10 business days for an initial response. If unresolved, you may refer your matter to an external dispute resolution body or the ACCC for ACL matters.

Customer Relations

Weekdays 09:00–17:00 AEST

Submit a complaint

Business details

Luckyjoywave Pty Ltd

ABN: 12 345 678 901

87 Collins Street, Melbourne VIC 3000, Australia

Hours: Mon–Fri 08:00–18:00, Sat–Sun 09:00–16:00

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